Shipping, Refunds & Returns
Returns, Refunds & Cancellation Policy
Emergency Vehicle Lighting has the discretion to refuse any returns/refunds due to either change of mind/incorrectly ordered item/not required for a specific purpose anymore.
Items that are pre-ordered from overseas upon full payment are non-refundable/non-returnable. Store credit may/may not be offered. This will be at our discretion.
Your item/s must be in its original packaging & unused and in a resalable condition to be returned. You must return the item within 10 days of your purchase. Failing to do this within the time frame stated will cancel the refund.
Some items cannot be returned. These include Hella or Narva headlight/s & Hella or Narva bulb/s. Merchandise that has been opened, used or altered will not be accepted for return.
If a product has a manufacturing defect Emergency Vehicle Lighting will ship the item directly back to the manufacturer to be diagnosed & await their outcome. This may take a few weeks.
All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Prior to shipping, your order can be cancelled at no cost to you. Once your order has shipped a cancelled order will be subject to the same conditions as a returned order. You will incur all freight costs and a restocking fee of 15%.
All product/s either new or pre-owned must be installed by an Approved/Qualified installer/Automotive Electrician to validate warranty and a warranty claim. Copy of invoice must be supplied with any claim. Failing to get product/s installed by an Approved/Qualified installer/Automotive Electrician will void the warranty by the manufacturer and Emergency Vehicle Lighting.
If product/s are subject to misuse/abuse/off-road use or used for a purpose they were not designed for then it is up to Emergency Vehicle Lighting or the manufacturer’s discretion to deny a warranty claim. Tampering/modifying will void the warranty.